After Sales Service
Aims of the After Sales
Increasing sales: The main goal is to increase sales opportunities by solving dissatisfied customer problems.
In this way, the company increases its sales volume and gains new customers.
The second objective is cross-selling, i.e. maintaining product satisfaction and customer loyalty, which can lead to longer business relationships and future sales.
The after sales process in your company
As a business owner, it is important to know how to treat your customers after they have made a purchase.
You want them to feel valued and happy to come back.
Below are some tips for designing and improving your after-sales process:
- Create a process that clearly outlines what happens after the customer has made a purchase. This could include follow-up emails asking the customer if they are happy with the purchase or if they would like more information on how to use the product or service.
- Train your staff on how to communicate effectively with customers so they feel heard, understood and valued.
- Offer incentives for recommending your business - this can be anything from discounts on future purchases to free products or services!
- Track customer satisfaction ratings regularly so you know where improvements need to be made to meet customer expectations.
We believe that a perfect sales strategy is based on the company's product, business model and marketing.
MoreConneXions is an expert in developing individual sales solutions that ensure the smooth interaction of these three elements.
Our strategic consulting aims to help our clients' businesses grow.
To this end, we bring our experience and know-how to the development of business models based on industry and market specifics.
Our After Sales Service Offer
We support you in your after-sales management.
Through our experience in direct customer contact, we can prepare an opportunity/needs analysis in advance to determine exactly what options you have to build a stronger bond with your customers.
In doing so, we clarify which method will bring the greatest possible success at the lowest possible cost. We then make phone calls and inform your customers about your special offers and services.
We also conduct surveys and collect all the important information. In the next step, we carry out the competent evaluation of these surveys. In doing so, we give you recommendations on the intervals at which you should advise your customers or inform them about new services.
Depending on the industry and service, this can vary greatly.
With us at your side, we create opportunities and eliminate risks.
Mit uns an Ihrer Seite schaffen wir Chancen und beseitigen Risiken.
After-sales service, also called customer care, describes all marketing measures of a company to bind the respective customer to the own company in the long term after the successful sale of a product.
These measures can include product warranties, maintenance contracts, repair and replacement services, advice on product use and care, spare parts and accessories, service contracts, etc.