Customer relationship management
A strong customer relationship has many facets and requires a long-term approach. That is why we have developed various concepts for customer satisfaction, customer care and customer relationship. We would be happy to present these to you in a personal conversation.
Generate follow-up orders through continuous customer care
The easier it is for customers to stay with you, the more likely they are to do so. This increases customer satisfaction and creates a positive cycle that also leads to better sales results.
Ultimately, customer loyalty is an investment in the future. We would be happy to support you in increasing your customer satisfaction and generating further up- and cross-selling opportunities.
Individual customer relationship concepts for your business case
Customer loyalty is an important building block for the long-term success of a company.
A high level of trust in your employees as well as their perseverance, contributes to a strong brand and a competitive advantage.
We, MoreConneXions GmbH, support you with our experience in the development and implementation of effective concepts for customer care and customer relationships.
In order to be able to react appropriately to customer feedback and trends, companies need a modern and efficient customer survey. It should go without saying that such surveys are conducted as objectively and comprehensively as possible.
That is why we place particular emphasis on our telephone customer surveys, which can be integrated into your company's CRM system. Within the framework of this customer survey, various aspects can be included depending on the interest of the company and tailored to its needs - be it questions on general product awareness or on concrete product applications in the customer's business.
Our customer relationship & customer survey offer
Our many years of experience in contact management, telemarketing and customer care enable us to take on tasks tailored to your business requirements as part of a service package.
Whether it's after-sales services, invitation services for upcoming trade fairs and congresses or care management for long-term customer satisfaction - we take on many aspects of modern customer relationships.
We will find the best way for you to achieve customer relationships.
Customer relationship is the action taken by a company to get the customer to continue to buy from the company and remain loyal as a customer without buying from competitors.
Nowadays, many customer loyalty measures such as testing new products for existing customers, vouchers, competitions and, among other things, price advantages are generated among existing customers.
A customer feels emotionally connected to the company when the employees convey a positive feeling of familiarity and appreciation. If this happens more often, then an emotional customer relationship with the company develops. As a voluntary relationship, the emotional customer relationship is usually the most loyal and therefore particularly valuable.
Building a good customer relationship is similar to building and maintaining a relationship. Listening leads to trust and loyalty. When customers feel understood and comfortable, they are more inclined to come back. This over many years, ideally a lifetime, is the best customer retention measure.
Kundenbindung zu stärken und aufrecht zu erhalten, schafft man, indem man dem Kunden die Loyalität und den Wert seines wiederholten Besuches demonstriert. Indem ein Gemeinschaftsgefühl erzeugt wird, z.B.: dass man eine Geschichte über den Laden erzählt, in dem der Kunde wiederholt einkauft oder über das Restaurant, in dem der Kunde nun schon zum wiederholten Mal zum Essen kommt. Damit gibt man dem Kunden das Gefühl dazu zu gehören und ein Teil des Geschäfts oder Restaurant zu werden. Dieses Bewusstsein stärkt das Gemeinschaftsgefühl sowie die Loyalität.